But I Only Had Water - How To Split The Bill And Stay Friends

Several years ago, I attended a birthday dinner for a close friend at a high-end restaurant of her choice. There were about 20 people at the table, half of whom I didn't know. At the time, I was trying to dig myself out of debt and had a very limited entertainment budget. Accordingly, I ordered one glass of wine and a small salad. Other guests ordered expensive entrees and, while some asked for appetizers "for the table", I made sure I didn't touch them as I was short on cash. When the waiter brought our group cheque, the person on my right (a stranger to me) grabbed it first and it gradually made its way around the table with each person putting in what they felt they owed.

When it finally came back to me, I put in my fair share and counted the large wad of cash in the billfold. To my horror, I realized that it was $30 short of the total, even before the tip was factored in. I got the group's attention and suggested that perhaps some people had forgotten to put in their share of the tax, tip and contribution to the birthday girl's meal. I was met with blank stares, awkward glances and a few murmurs that a couple of people had left early. After an interminable silence, a precious few of us cobbled together enough money to make up the difference and leave a decent, although not generous tip. While I was never able to prove it, I'm convinced that one or two of the guests contributed nothing at all and the whole experience left a very bad taste in my mouth.

I'm sure this scenario, or elements of it, are familiar to anyone who has ever dined in a group and it provides an opportunity to explore several dining etiquette questions: If someone organizes and hosts a dinner, who pays? Is it okay to establish how the bill will be handled at the beginning and ask for separate cheques? Should the bill be split evenly or according to what people owe? What is the appropriate protocol when everyone has contributed and there's still not enough?

Unfortunately, this is one of those murky etiquette areas where there is no correct answer, no Emily Post dictate from on high to reassure us that we're right and everyone else is wrong. It's really a question of the occasion, the group, precedent, and how well everyone knows each other. Sadly, group dining also involves facing up to some unpleasant human truths like the fact that, when we find ourselves confronting the honour system, not all of us will rise to the occasion and behave honourably.

Everyone has different beliefs about money and everyone feels strongly about it. My mother's theory was "it's made round to go round" but you might feel that "a penny saved is a penny earned". After more than 20 years on the group dining circuit, my personal theory is that every circle of friends includes a cheapskate. He's the one who whips out his calculator when the bill comes, doesn't have any cash on him when you're filling the car for a weekend trip, or always offers to bring the soft drinks to a pot luck dinner. Fiscal beliefs run deep and chances are remote that this person will change his ways and start throwing money around. But, he may have many other wonderful qualities. You need to decide if your friendship is more important than the fact that he has trouble parting with funds, and if it is, accept it and move on.

Does the host pay for everyone? There is an etiquette guideline about restaurant meals and that is, the person who does the inviting is the one who pays. While this might be clear in a business setting between two people, it's a bit murky in a social setting where someone might take responsibility for organizing a dinner get-together but has no intention of covering the cost. In this case, if you're concerned about how the bill will be divided, bring it up with the organizer before hand.

Do honourees pay for themselves? Although there's no firm rule, it's generally accepted that, when the occasion is a celebration of a birthday or other anniversary, the person being feted will be treated by the others. If this is the case, it's essential to ensure before the meal start,s that the other guests know they need to factor a percentage of her meal, tax and tip into their contribution. The easiest way to handle it is for the other guests to split the bill evenly, in which case the guest of honour can offer to perhaps provide the tip...or not.

When should you split the bill evenly? My belief is if this is a group of friends or family that you dine with often, or even a group that includes some strangers, every bill should just be split evenly to avoid awkwardness. Life is too short and the hope is that it will all even out over time. As they say, sometimes you're the windshield and sometimes you're the bug. When the cheque is placed on the table someone needs to take charge, calculate the total including tax and tip and let everyone know how much they owe. Clean, simple and hassle-free!

But what if I only had a salad? This is where it gets tough. Some people routinely eat more than others. Some drink alcohol with every meal. Some never order dessert...and so on. There's no question that splitting a bill evenly favours the big eaters and drinkers and punishes those who didn't consume much. I have a friend who always orders less than everyone else and, when the bill comes, she takes it and announces what she owes and plunks down exactly that much in cash. The rest of us, who are not so concerned, usually split the remainder between us and we get back to the socializing part of the evening, which, after all, is why we're there. You could try this approach, or, you could follow the advice of another friend of mine who, after being repeatedly 'burned' by splitting the bill evenly, came up with her own system. When she arrives at a group dinner, she always asks the waiter for a separate bill on the pretense that she might have to leave early. Sometimes she does leave early and sometimes she stays till the end but she never pays more than her share.

If you're only paying your share, only eat your share - Some people want to have their cake and eat it too - literally. They order very little and only pay for what they actually ordered when the bill comes, but during the meal, they have no problems taking that last piece of bruschetta from the platter or dipping their fork into someone else's dessert. If you insist on just paying for what you ordered, you can't partake of the communal plates, lest you want to become the subject of negative post-dinner gossip.

Choose with care - If you are organizing a group dinner, you need to take into account the economic situations and desires of your guests. Chances are you guests are experiencing a wide range of fiscal realities. Some may be flush with cash and others could be unemployed or have fiscal obligations that you don't have. If you choose a high-end restaurant, be prepared for the fact that it might be difficult for some guests to attend. If you are a guest in this situation, it's okay to call up the organizer and let her know that you would love to go but you can't afford it. Maybe she'll offer to treat you, or maybe not.

Honesty is the best policy - If you're the big eater/drinker in the group and find yourself in a situation where the bill is not being split evenly, PAY YOUR SHARE. It's very poor etiquette to expect others to fund your hunger (or gluttony). Ante up and put in an extra share of the tip since the wait staff probably had to do more work for you. Believe me, nobody likes a mooch!

Getting Through The Holidays With Class

Yes, it's that time of year again - a time of goodwill towards our fellow citizens, a celebration of family, a time when enemies lay down their swords and remember what's important in life. Or is it? While we all yearn to buy into the spirit of the holidays, for many of us, the festive season is too often characterized by roasting hot malls, drunken uncles, and gatherings we would rather not attend.

When people ask me about holiday etiquette, they're usually confused about the need to do something out of a misplaced sense of obligation. The truth is, the holidays ought to be fun and if you can manage your expectations and not get caught up in what you should do, or worse still, what others should do, you might just enjoy it better. Here are my answers to your top holiday etiquette questions.

Do I have to give (insert name here) a gift? -There is no rule that says you must give any other adult a present. Try to discuss with your spouse, family members and friends ahead of time how you are going to approach gift-giving and stick to the agreed-upon guidelines. Other than that, give someone a gift because you want to and give only what you can afford. Don't give to anyone with the expectation that you will get one in return. And, if someone gives you an unanticipated gift, there is no need to reciprocate. A simple thank you is good enough.

Do I have to participate in the office gift pool? - These things should always be optional. If you're organizing a Secret Santa, please let everyone know that it's optional and don't pressure anyone to join in. If you find you're the only person in your workplace of 20 employees who is not participating, you might change your mind but it's still up to you. If you want to give some co-workers a gift separately, do so in private.

Do I need to go to every party? - I have a rule about party invites. If I look ahead and feel that, on the day of the party, I will regret accepting the invitation, I politely decline. The truth is, I can't attend everything and so I ask myself if I enjoy the company of the host, if it's close to my house, or if attending will add to my stress level. No host will benefit from having me at their gathering if I really don't want to be there. On the flip side, if you are hosting a party, in either a business or social setting, invite as many people as you like but accept that not all will be able to attend. No one should feel forced to come to your gathering and if someone sends their regrets, it is not appropriate for you to ask why, offer to reschedule or try and coerce them to attend.

Do I have to go to the office party? - My inclination is to say "no" because all parties should be optional but you really have to gauge the culture at your workplace. In a previous job, I once decided not to attend the office holiday party because at the time, I had expressed displeasure with some new office policies and I felt it was hypocritical to raise a glass to people with whom I was currently at odds. While I kept my integrity intact, I paid for my decision for weeks afterwards as it was made clear to me, and everyone else in the company, that attendance at future holiday events would be obligatory.

Do I have to tip or give bonuses? - While there is no official obligation, if there is someone in your life - a hairdresser, caregiver or delivery person - who has served you especially well in the past year, a holiday tip or gift is a lovely way to express your thanks for a job well done. Again, think about who you would like to thank and give what you can afford in the form of baked goods, cash or a gift card. This website has guidelines on what to tip everyone from your building superintendent to your personal assistant. Note: if you are an employer and have given bonuses in the past but can no longer afford to do so, please let people know in advance. Many rely on these to cover holiday expenditures.

Do I have to take my shoes off at holiday parties? - I have to admit this is a tough one for me and I have declined invitations because of it. As a female, I choose my holiday party ensembles carefully and removing my beautiful stilletos just wrecks the whole look leaving me with pants that are too long and socks that just don't cut it. Plus, a few hours of standing on hardwood or ceramic tile really takes a toll on my poor feet. If footwear is not welcome at a party, it should be clearly stated on the invitation and if it isn't, call the host and ask for clarification. If you are throwing a party and would prefer your guests to remove their shoes, make it easy for them - thoroughly clean your floor or carpet before their arrival and place baskets or racks in the doorway so they are not forced to pick through a mountain of dirty footwear when they want to leave.

Do I need to bring a gift for the party host? - It is not a rule that you must bring something but it is a nice way to recognize your host's hospitality. As with all things, make it easy for your host to accept your gift. If you bring fresh flowers, bring them in a vase so they can be easily displayed. Your host will be too busy greeting her guests to look for a vase. Similarly, feel free to bring wine or treats but don't expect that they will be served that evening as they may clash with what she has prepared. I like to bring something the host can enjoy the day after the party like bubble bath, a houseplant or some organic coffee.

Is there such a thing as parking lot etiquette? - Parking lot etiquette should be general etiquette - an awareness of the feelings of others - but it's more often frustration and indifference that too often balloons into rage. If you've left your shopping till the last minute, accept the fact that it will take you a while to find a spot and make a resolution to get ahead of the game next year. While you need to drive around and look for a spot, try not to tail people who are walking to their cars - it's creepy (and embarrasing if, like me, you can't remember where it is)! When you see someone who is ready to pull out of a spot, indicate that you're waiting for it and pull in when it's clear. If you see a spot that another motorist is patiently waiting for it, don't swoop in and steal it at the last minute. And, please don't ever park one car in two spots. While I don't condone vandalism, you get what you deserve if people choose to vent their frustrations on your vehicle.

Is it okay to send a form letter in my holiday card? - Personally, I don't like this approach. It's highly impersonal and it usually comes across as a one-sided laundry list of everything that's happened in the past year delivered without any of the appropriate context or nuances. Besides, we send people cards to wish them well, not to talk about ourselves. Rather than blasting out a form letter to hundreds of people, take the time to send cards only to people you're close to, with brief, but personalized messages.

How can I get through the holidays? - It's been said that stress is the result of a gap between our expectations and our reality and no time is that more evident than during the holidays. No matter how hard you try to make everything perfect, there will always be something that won't go according to plan. I'm not saying you should have zero expectations but just do your best and go with the flow, accept the craziness, and, if all else fails, drink and eat your way through it and watch National Lampoon's Christmas Vacation - your family will seem like the very epitome of civility compared to the Griswold clan.

Wishing my readers a beautiful, civil and enjoyable holiday season!

How May I (Not) Help You?

This is a blog about business etiquette but I often use it as an opportunity to muse (rant) on the sorry state of what passes for customer service these days. And why not? The definition of etiquette is to have an awareness of the feelings of others and how your actions might have an impact on them. If that's not an apt definition for customer service then I don't know what is.

A recent shoddy customer service experience got me thinking about the customer service practices that have the most destructive effect on my resting heartbeat. That's no short list of course but, after much internal debate, I managed to narrow it down to five. I'd love to hear what yours are as well.

1. Having to listen to advertisements for the very product/service I am unhappy with while I wait for assistance - To me, there is no greater arrogance than the assumption that unhappy clients want to listen to you trumpet the virtues of your product while they fume at the other end of the receiver. You know who you are telecom conglomorate!

2. Not being able to press zero immediately - I don't know about you but the first thing I do when I dial a 1-800 number is try to zero out to a live human but the systems are on to me and a friendly voice tells me in no uncertain terms that "that command is not available".

3. Punching in all of my details on the phone only to have the customer service rep ask me for them when he/she finally answers the phone. What was the point of me entering my 10-digit phone number and 15-digit credit card number if it disappears into obscurity?

4. Customer service reps who call me back and only leave their first name and no extension - Whenever this happens, I call the number only to have someone ask me for the full name of the person, which I, of course am unable to provide. The person on the phone then offers to help me but only if I repeat the same sorry lament I gave to the other person before.

5. No apology - How hard is it to tell an irate customer that you're sorry they had a bad experience? No matter how upset I am, if the first person I talk to apologizes, things seem to go well. On the flip side, my rage increases with each unapologetic person I talk to.

Don't mean to burst your bubble but...

I have a confession. I swallow my gum and I have done so for my whole life. If my kindergarten playmate Georgina was right, then I have a gigantic ball of gum in my stomach that, even as I type, is strangling my intestines and ensuring a slow and painful death. We now know that while gum cannot be broken down in the normal way, it does eventually, make its way out of our systems.

Even as a tike, I was concerned about the etiquette of proper gum disposal and just couldn't bear the thought of holding chewed gum in my hands.

Today, gum, and how people chew it, is among my top five etiquette pet peeves so I thought I'd share a few tips on how to be a choiceful chewer.

It's not a spectator sport - What is it with gum that turns normally polite people into loud, insensitive boors? If you insist on chewing it, please keep your mouth closed. Chewing gum with your mouth open is a disgusting habit. Nobody wants to see the inside of your gaping maw every three seconds as you go through the mastication process.

Just say no to crack(ing) - I'm not sure why gum-chewing is such a noisy endeavour for so many people but it is exceedingly annoying for those in your proximity. I suspect that chronic chewers keep the same piece in their mouth for so long that eventually it's just a small, hard ball which rattles against their teeth causing that incessant snapping sound. You may not know you're doing it but it's driving everybody crazy.

Don't multi-task - In a professional setting, it's almost impossible to chew gum and speak at the same time. If you are in a meeting, job interview, presentation or any other situation in which you will be speaking to others with the intention of impressing them, ditch the gum beforehand.

Dispose with dignity - Evidence of our dwindling etiquette litters North American sidewalks in the form of hardened, black circles of used gum. The act of spitting out one's gum is a bit of a faux-pas pileup: you're spitting, littering and defacing in one fell swoop. When the gum in your mouth has lost its lustre, your civil options are: swallowing it, removing it with your hands and placing it in a garbage receptable, or, if there isn't one close, wrapping it in a napkin or piece of paper for disposal later. If at all possible, removing gum from one's mouth should be in private.

Publicity in Exchange for Donations - The Etiquette of Charitable Giving

As the holidays approach, we Canadians will be confronted with many opportunities to give - that is after all what the season is all about - despite its more prevalent consumer aspect already taking shape in Christmas displays at a mall near you. Perhaps we will show some kindness to a homeless person who we're usually to busy to see. Maybe we'll drop off some gifts at a toy drive or volunteer at a food bank. Or, if we have the means, we might make a $10,000 donation to a local radio station's fundraising marathon.

It could be said that charity - of the financial or symbolic kind - is the embodiment of etiquette - a sensitive awareness of the feelings of others. In fact, it's difficult to find fault with the actual giving of oneself, whether that takes the form of a cheque or a gift of time. And yet, the whole notion of philanthropy is fraught with etiquette landmines. Once someone has donated to your cause, how long do you wait before asking again? Is it appropriate to ask colleagues to buy raffle tickets or chocolate bars to help raise money for their kids school, ballet group or hockey team? Do people have the right to demand things like building naming rights in exchange for gifts of money?

Of all the questions surrounding charity etiquette and ethics, I find this last one the most troubling. My personal belief is that all charity should be anonymous and while I won't go so far as to say that charity with publicity is no longer charity, I do wonder about the motivation behind it. I believe this is also a tenet of some of the world's religions, although many people who participate actively in these organizations don't seem to subscribe to it.

I'm not suggesting that philanthropy has to go undercover and consist of shadowy figures passing envelopes in dark alleys. I'm just saying that, it seems more in line with the spirit of giving if there is no expectation that anyone, short of the benefactor, will ever find out that you have given a donation, or the specific details of said donation. I still occasionally hear about anonymous benefactors making large bequests but the notion seems to have fallen away from our culture. Here in Toronto, if I walk on University Avenue from Queen to Bloor, I see many buildings - mostly hospitals and cultural institutions - emblazoned with the names of the donors who financed their construction. I suppose if a hospital needs a new cancer wing, then a gift with naming rights attached is better than no gift at all. And while I'm quite positive that the people whose names are on these buildings feel passionately about the cause and had the best of intentions, something seems off about the lengths they went to in ensuring that everyone in town would know what they did.

Many unsung heroes engage in simple acts of charity every day - showing compassion to a stranger, giving an employee time off with pay if they're going through a hard time, loaning money to a friend with no strings attached. No news release will be issued to celebrate these acts but, in terms of what makes us a civilized society, they are no less important than large cheques presented at gala affairs amid much fanfare and publicity.

Clearly, I have a strong opinion on this topic but I'd love to hear your thoughts, especially if you disagree.

How to Screw Up A Vaccination Campaign in 12 Easy Steps

After months of conjecture and baffling discourse, H1N1 panic has gripped the North American population. And our governments have started rolling out an official innoculation campaign. To say that this campaign, and the clinics that kickstarted it, got off to a bumpy start is a gross understatement. Unmitigated disaster would be a more appropriate way to describe the chaos that characterized the first few days of Toronto's vaccination efforts, brought to you by the good people at Toronto Public Health. Note: I'm referring here to the management who organized the clinics, not the nurses and security guards who have been run off their feet and by all accounts, remained cheerful in the face of adversity.

As a PR agency, we produce an average of ten to twelve events per year. These range from intimate dinners for 20 to public events where we expect hundreds. Although every event is unique, the steps involved in pulling off a seemingly flawless event (there's no such thing as a truly flawless one) are the same and involve a lot of people working behind the scenes against a detailed critical path to ensure success. And, although granted, we're not trying to vaccinate a paranoid public, we face our share of setbacks - caterers who lose our paperwork, hotels which double-book our rooms, guest speakers who cancel at the last minute...well you get the idea. That's what contingency planning is for.

In observing how Toronto Public Health has executed the H1N1 vaccination campaign, it appears that management threw out, or decided to ignore, the most basic principles of event planning. If you're interested in organizing a disastrous event, following this twelve-step process will put you on the path to catastrophe.

1. Take your time - Even if you are briefed about the need for a potential event eight months ahead of time, make sure you don't do anything until a week or two before event day. That's just wasted time. If possible, right smack in the middle of the critical period when you need to confirm dates and product availabilities, go on strike for oh, six or seven weeks. During this time, make it illegal for anyone to work on the project.

2. Broaden your guest list - Don't make a list of your preferred guests. Rather, invite everyone on the planet. Take out a series of full-page advertisements in local newspapers to make sure that everyone knows they're invited to attend. For good measure, throw in some warnings about the dire consequences of not showing up.

3. Order limited quantities of everything - Even though you've done your best to ensure everyone in town will attend your event, make the assumption the vast majority will not show up. Order only enough product for a fraction of your guests. Same goes for things that will make the event go smoothly - chairs, pens, clipboards and food. If anyone brings up the words "contingency planning" remove them from the committee.

4. Confirm nothing in advance - You had one phone call months ago with your vaccine supplier and they said you would get a million doses. Now that your event is upon you, there's no need to call and double-check that it's still a go. People always do what they say they're going to do right?

5. Don't hire professionals - Sure, you work in a city with countless experienced event planners but you don't need to hire one of those people to help you. I mean, how hard can it be to organize a few thousand pregnant women, sickly citizens and fractious, bored toddlers.

6. Take the road less travelled - Sit down as a group and think about all the ways you could simplify your campaign roll-out. Ask yourself questions like: Is there any place in our society where large groups of children congregate during the day? or, If only there was a qualified health professional who pregnant women saw on a monthly basis. Decide that there's no such thing and the only way is for you to set up your own clinics.

8. Deliver mixed messages - At the start of your event, divide event staff into ten even groups. Give each group a completely different set of answers to key questions. For example: tell some nurses that kids five and under are eligible for the vaccination and tell others that it's only kids six months to four. Sit back and watch as the hilarity ensues.

9. Don't put any kind of system in place - Despite what centuries of history have taught us about what happens when you get large groups of people together, assume that only those who are eligible will show up, they will self-organize, form an orderly line, and not attempt to hold places in line for other family members. Ignore even the most rudimentary methods of crowd control - a roll of drink tickets or a series of staunchons. You won't need them.

10. Trim your guest list at the last minute - Two days before your event, decide that 90 per cent of the people you have invited are no longer welcome. Make no apologies and offer no assurances about when they will be reinvited.

11. Make sure it's convenient - When planning the event, think about what would be the most convenient time and place for you to hold it. Base this decision on things like the hours you normally like to work, any plans you might have for the evening. Resist the urge to consider things like the convenience of your guests. We don't want to give them too much control.

12. Deny, deny, deny - When the angry mob turns on you, deny that your complete inability to plan had anything to do with the disaster. Wherever possible, blame your suppliers, staff, and other stakeholders.

Houseguest etiquette - Ten tips that will get you invited back

When I was ten, my family emigrated from Scotland to Canada. Both of my parents had large extended families and we were the only people any of them knew who lived in the "new world". For the first ten years of our time here, our summers were chock-a-block with family - close and distant - who thought it was just grand that they now had a free place to stay in Canada. The letters from relatives would start coming in the spring - one-page missives that started off asking after our wellbeing and would finish with a line or two about how they were planning a trip here in July and would it be okay if they visited us for a few days. Translation: they and their offspring intended to take over our home for three weeks, during which time, we would be obligated to ferry them to Niagara Falls, the CN Tower and other tourist traps. Some summers would see us hosting three different families.

My parents were too polite to refuse and while they enjoyed catching up with close family members, they both worked hard and it was hard for them to spend their entire hard-earned vacations waiting on others when all they wanted to do was relax. I made the decision then and there that I would never be taken advantage of by a houseguest and, either by circumstance or design, I have been successful. I am not averse to guests but it's possible I give off a vibe that suggests I prefer their visits to be brief.

If you would like to enjoy someone's hospitality, follow these tips for houseguest etiquette and you'll be guaranteed a second invite.

1. Ask, don't tell - Never take for granted that you are welcome in someone's home at the time of your choosing. If you're interested in staying with someone, or using their property, you need to request their permission. Your current relationship with the potential hosts will dictate the level of formality required for the request but you do need to ask if it's convenient. Announcing that you will be there next Friday to stay for the weekend is simply not appropriate.

2. Eliminate surprises - Under no circumstances should you show up unannounced! Your hosts might be delighted to see you but your presence in their home is still a disruption to their routine and they deserve the opportunity to plan for it ahead of time. Same goes for your entourage - whether it's your darling children, harmless pooch or sweet-as-pie girlfriend - don't bring another person unless you clear it with your hosts.

3. Share your itinerary - and stick to it. Don't force your hosts to go into a corner to whisper about when you're going to leave. Tell them. Let people know when you'll be arriving and when you plan to leave so they can reorganize their schedule. There's nothing worse than a houseguest who arrives with the words, "I'm not sure when we'll be going. Let's take it day-by-day and see how it goes..." Even if you will not be expecting them to entertain you, they want to know when their house will be their own again.

4. Get your hands dirty - This is not a hotel. You are staying with people who undoubtedly have busy lives and having you there should not add to their workload significantly. When you arrive, inquire about the routine for cleaning up, putting out the garbage, grocery shopping, etc. and offer to pitch in. Always offer to help with meal preparation and, if you have any culinary skills at all, make a few meals.

5. Contribute financially - This summer, we had guests who stayed for two nights. When they arrived, the first thing they did was unload a cooler from their trunk which contained a variety of snacks picked up on the way. Hallelujah! Nobody likes a mooch and if you stay in someone's home for more than two days and don't offer to help out with the expenses, that's what you are. You don't need to write a cheque for thousands of dollars but you need to be aware that an extra mouth to feed costs money. If possible, arrive with gifts of wine or food, offer to purchase groceries, take your hosts for dinner or simply give them some money to help pay for expenses while you're there.

6. Be invisible - When you depart, there should be no evidence of your stay, save perhaps from the pleasant scent of some flowers or a bottle of wine chilling in the fridge. Unpleasant reminders of your visit at any point in its duration - hairs in the sink, towels on the floor, dirty dishes, unmade beds, soiled laundry, items borrowed and not put back, long-distance charges - will put you on the DNI (do not invite) list for the future. Regardless of how you operate in your own home, when in someone else's you need to be pristine about your sleeping quarters and any other part of the home you use, especially the bathroom.

7. Cover up - You may love the feel of the crisp sheets on your naked body on a summer night but you'll have to suffer in pyjamas when you're a guest. Some people have a bit of an eww factor thinking of someone else's body parts on their clean sheets but, that aside, you need to be prepared for any eventuality - a 3 a.m. bathroom run, a fire alarm, whatever. Staying at someone's home requires you to dress appropriately at all times. They should not be treated to an early-morning vision of your bare behind as you rummage in the fridge for milk.

8. Respect the rules -Unless it's a college frat house (and even then), every home has rules. While they're not usually posted at the front door, they are there and some are more significant than others. Before you arrive, or shortly after, it's polite to ask if there are any rules of the home. These might include no smoking indoors, no television after 11 p.m., no overnight guests without permission, that certain rooms are off-limits. Whatever they are, respect them. If you don't like it, stay in a hotel.

9. Expect nothing - If, during the course of your vist, your host offers to take you to a local attraction, show or party, you are very fortunate and should thank them accordingly. Other than that, please don't expect them to drive you around town or accompany you to your list of must-see tourist traps. Chances are, they've seen them all before and would rather not spend their day off there. Do your homework ahead of time, collect information, research subway routes and be prepared to travel solo. Let them know what your plans are and invite them to come along. If they decline, don't push it.

10. Take a taxi - Remember that your hosts are under no obligation to pick you up from and drop you off at the airport. A trip to the airport involves a commitment of time, energy and exorbitant parking. If they offer to do this, thank your lucky stars (and them) but by no means, should you expect it. They're already opening their home to you.

BONUS tip - Always, always, always, send a thank-you card within one week of your stay. This is one of those situations in life when thank-you cards are non-negotiable...and I'm not talking about the e-mail kind.