Wednesday, May 13, 2009

Finally...some good customer service for a change

I often use this blog to tell customer service horror stories but today, I'm thrilled to share a good news story about some wonderful customer service I recieved.

But first, some background. This week, I attended a great event on how to make the most of Twitter, organized by Yummy Mummy Club and featuring Scott Stratten, who is amazing by the way. One of Scott's many great tips was to use and register on Twellow, the Twitter Yellow Pages. Twellow makes it easy to find people on Twitter by grouping users into many categories (e.g. entertainment, politics, media). Check it out.

Back at my office, I went to and found the site easy to navigate but I noticed there was no category for "etiquette". So, I hit the Contact Us link on Twellow and e-mailed a request to have "etiquette" added. I'm always skeptical of those links because, sadly, they often disappear into a black hole or it takes weeks for someone to respond.

Imagine my surprise when I received an e-mail from Chad at Twellow Support only ten minutes later. He informed me that he had added the category and provided the URL where I could link to it. Pleasantly surprised, I e-mailed back to thank him and asked for some advice on how to add myself to a category. Almost instantly, he returned my message, provided the instructions and told me had gone ahead and added etiquette to my search profile. Wow! I almost never receive customer service that is this quick, pleasant and informative.

Twellow is now number one in my customer service hall of fame!

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